Creating Value for Each Customer

as a "Communication Retailer"

 

 

President and Representative Director

Naoya Araki

Creating Value for Each Customer

as a "Communication Retailer"

 

President and Representative Director

Naoya Araki

COVID-19 outbreak has changed our business environment drastically, including rapid digitalization, transition to a networked society where individuals, stores, business partners, companies, and society are directly connected, and decline in advantages of urban locations.

 

In response to these changes, we have formulated the long-term business plan for 2030 and a new medium-term management plan (FY2022-FY2024) and started efforts.

 

We aim to be a customers' partner to enrich their hearts through offering "fun, happy and tasty" experiences.

 

In order to realize this Group vision, we will look at the future and establish a new business style of "Communication Retailer", in other words, providing value, products, and services that are suited for each customer through continuous and direct communication and deep relationship.  Specifically, we will focus on the development of attractive contents, smooth communication that integrates offline and online, strengthening of effective sales and service capabilities through the use of customer data.

 

In running strategy for market dominance in the Kansai region, we will deepen our efforts and challenge to develop new customer services based on online, in addition to rebuilding and refining existing businesses, such as department store and supermarket.  We are also reconstructing the Group business portfolio, including new business development in Ningbo area of China, which has high purchasing power and growth potential.

 

At the same time, to contribute to the development of local communities, we will promote sustainable management with children education, community ties, natural environment as key themes.

 

Under such business environment changes, we will once again refine our existing businesses and challenge to develop new business models, to become a corporate group that is loved by local communities and residents.