Make sincere efforts to promote safety and quality, decarbonization, resource recycling (plastic-free, food loss reduction, etc.), and diversity.

Direction of Initiatives

【Improving quality control for safety and security】

  • Work to establish a system for thorough quality control of products so that customers can shop with peace of mind.

【Improving safety and security in the event of a disaster】

  • Work to establish and disseminate a BCP to ensure the safety and security of our customers and employees in the event of a disaster.

【Environmental Initiatives】

  • Promote environmental management to reduce our environmental impact (CO2emissions, food loss, plastic emissions, etc.) generated by our business activities.

【Promotion of human rights initiatives】

  • We will establish a human rights due diligence (DD) promotion system based on the H2O Retailing Group Human Rights Policy. We will also promote CSR procurement.

【Promoting diversity】

  • Promote work-life balance, the advancement of women and seniors, employment of people with disabilities, and support the LGBT community.

Improving quality control for safety and security

We will work to establish a system for thorough quality control of products so that customers can shop with peace of mind.

High-level quality control system

The Food Hygiene and Quality Control Promotion Subcommittee has been established to prevent food accidents by developing a quality control system for the entire group and studying ways to respond to legal revisions.

  • Hankyu Hanshin Department Store
    For in-store products, we regularly conduct spot checks for bacteria, while third-party inspections by an external organization are conducted once a year at suppliers' factories and twice a year at in-store kitchens. If the results are not satisfactory, we request the submission of an improvement report to ensure thorough quality control.
  • Izumiya Co., Ltd., Hankyu Oasis Co., Ltd.,
    Qanat Co., Ltd.

    The Quality Control Department, which collectively manages the quality of products handled by the three supermarkets, checks (from development to sales) the quality of private brand (PB) products and products processed at each store. The Quality Control Department also conducts monthly hygiene inspections of store kitchens, checks food labels and expiration dates, and conducts bacterial inspections of sampled products in stores to improve the quality control level.


    KSP Inc. Kobe Akamatsudai Center "Kobe Central Kitchen" produces cooked rice and rice products. "Kobe Process Center" produces processed vegetable products. The introduction of state-of-the-art equipment has improved
    productivity and contributed to a significant reduction in work hours at the stores. In December 2020, the company received JmHACCP (HACCP) accreditation from the Japan
    Sozai Association in recognition of its thorough hygiene management.

Food Safety Net「QUALITA」

You can easily check the information such as the ingredients, place of origin, allergens (*), additives, best-before date, storage method, and nutritional information of the products in the Hankyu and Hanshin Department Stores' mid-year and year-end gift catalogs and Hankyu Oasis' PB products "Taste of Hankyu" from your computer or smartphone, so you can enjoy them with peace of mind.

※Information on allergies is provided for the seven mandatory items as well as the 21 recommended items.

Quality control in a food manufacturing plant

The Takatsuki factory of Hankyu Bakery, which manufactures bread, has acquired FSSC 22000 certification, an international standard for food safety management systems issued by a Dutch safety certification organization. In addition, the Ikeda and Nanko factories of HANKYU delica i, Inc, which manufacture prepared foods and other processed products, have acquired Osaka Prefecture's version of food safety and security certification through thorough quality control based on HACCP, and provide safe and secure products.

Organic Vegetable Production「Hankyu Sennan Green Farm」

In 2003, we established Hankyu Sennan Green Farm in Sennan City, Osaka Prefecture, with the aim of providing safe and secure salad
vegetables that allow customers to experience the true taste of the ingredients, and we have been growing organic vegetables in( Osaka
Pref.) Sennan City, Tajiri Town, and (Wakayama Pref.)Wakayama City. Currently, we are engaged in organic cultivation and cultivation
using less than 50% of conventional pesticides, mainly for salad vegetables such as lettuce, potherb mustard and salad kale, which are
shipped not only to the group's department stores and food supermarkets, but also to companies outside the group.

Improving safety and security in the event of a disaster

We will work to establish and disseminate a BCP to ensure the safety and security of our customers and employees in the event of a disaster.

As the Group operates many commercial facilities, including department stores, food supermarkets, shopping centers, and other facilities that are visited by an unspecified number of customers, we place a high priority on measures against natural disasters, including earthquakes. Reflecting on our response to the many natural disasters that have occurred in recent years, such as the 2018 Northern Osaka Earthquake, we have begun reviewing our initial response manual in the event of a disaster and are working to build a system that will enable us to continue and restore our operations quickly.

Hankyu Hanshin Department Store

Disaster Prevention Practice

To ensure that everyone can be a commander and play a role for others, disaster drills are held every week at both the Hankyu and Hanshin main stores, which are particularly frequented by customers, with themes (earthquake early warning drills, fire evacuation guidance drills, etc.). Since 2016, we have also incorporated tsunami evacuation drills based on the assumption of a Nankai Trough earthquake and have formulated the Nankai Trough Earthquake Response Action Manual to prepare for such an event. In addition, we have distributed a portable "Disaster Response Pocket Manual to all employees to raise their awareness of disaster prevention. In addition, we hold seminars for training ordinary life savers and first aid, and more than 1,500 staff members have participated in these seminars.

Responding to a diverse range of customers and employees

At stores in the city center, where there are many foreign tourists, we have implemented multilingual emergency earthquake alerts and evacuation guidance. In addition, all stores have expanded their
stockpiles to aid those whose journey home has been made more difficult and are strengthening their countermeasures in the event of a disaster.

Izumiya・Hankyu Oasis・KANSAI SUPER MARKET

In addition to formulating an earthquake countermeasure manual, each store regularly conducts fire drills and disaster drills for earthquakes. We have also concluded disaster relief agreements with local governments in the areas where we have stores to provide supplies and evacuation sites in the event of a disaster.


Izumiya Co., Ltd. 9 Municipalities

Osaka Prefecture, Kyoto Prefecture, Nara Prefecture,
Kobe City (Hyogo Prefecture),Yao City, Matsubara City
(Osaka Prefecture),Nagaokakyo City (Kyoto Prefecture),
Wakayama City (Wakayama Prefecture),Koryo Town,
Kitakasegi-gun,( Nara Prefecture)

Hankyu Oasis Co., Ltd. :7 municipalities  

Osaka City, Toyonaka City, Minoh City, Toyono-cho,
Toyono-gun (Osaka Prefecture),
Nishinomiya City, Kawanishi City( Hyogo Prefecture)


KANSAI SUPER MARKET LTD. :11 Municipalities

Osaka Prefecture,Kawachinagano City, Yao City,
Toyonaka City, Minoh City, Takaishi City, Tondabayashi City,
Osaka City Suminoe Ward (Osaka Prefecture),
Kobe City, Nishinomiya City, Itami City(Hyogo Prefecture)


Agreement signing ceremony between Yao city & Izumiya

In addition, the Company and its major subsidiaries have introduced a system for confirming the safety of employees, as well as IP wireless phones, Google Chat, and web bulletin boards for communication among our headquarters, to enable prompt safety confirmation and information communication in the event of a disaster.

Environmental Initiatives

We will promote environmental management to reduce environmental impact (CO2 emissions, food loss, plastic emissions, etc.) generated by our business activities.

Addressing climate change is an urgent issue that our generation must tackle to pass on a beautiful global environment to future generations. In addition, natural disasters, which are expected to increase and become more severe due to climate change, will have a significant impact on the business activities of the group. Based on this recognition, we believe that contributing to the realisation of a decarbonised society is our responsibility, and last year we set medium to long-term targets for GHG reduction. Specific measures in addition to current measures such as the promotion of energy conservation through the switch to LED lighting and the introduction of frozen
reach-in showcases and energy-saving control equipment, the use of renewable energy will be expanded sequentially.
Additionally, we have begun demonstration tests of an air conditioning
system using the latest AI technology at the Hankyu Umeda main store in collaboration with Kobe University, and we plan to continue promoting a variety of initiatives in the future. We will continue to address climate change issues in a multifaceted manner, considering social conditions and trends in technological innovation.


Mid to long term target

To achieve a decarbonised society, we have set medium to long-term GHG emission reduction targets and are implementing initiatives to reduce carbon.

Certified rank "B" in CDP

We responded to CDP 2021 (Climate Change) as part of our climate
change-related disclosure. We received a "B" rating for our disclosure of the group's awareness of climate-related issues, organisational structure, climate-related opportunities and risks, greenhouse gas emissions, and efforts to reduce emissions.

Expansion of the scope of calculation of greenhouse gas emissions and acquisition of third-party guarantees

In addition to Scope 1 and 2, for the first time the Group has calculated its Scope 3 greenhouse gas (GHG) emissions.
In addition, to improve the reliability of our data, we have obtained a third-party guarantee from Deloitte Tohmatsu Sustainability Co., Ltd.for our 2020 energy consumption and GHG emissions (Scope 1, 2, and Scope 3 Category 1).

Switching to Renewable Energy

In October 2022, the Hankyu Umeda Main Store, the group's flagship store, switched part of its electricity consumption to renewable energy sources to achieve its emission reduction target. In addition, 100% of the electricity used at the Hankyu Switching to Renewable Energy
Oasis Suita SST store, which opened in April 2022, is renewable energy, and a portion of the electricity used at the Hakata Hankyu store has also been switched to renewable energy.

Efforts to reduce CO2 emissions

Hankyu Hanshin Department Store is actively promoting the use of LED lighting, whilst the Hanshin Umeda Main Store, which had its grand opening in April 2022, now exclusively uses LED lighting in all areas, including in the noncustomer facing areas.

In addition to the use of LED lighting, supermarkets are taking energy-saving measures such as the introduction of frozen reach-in showcases (showcases with glass doors) and the installation of nighttime curtains on refrigerated open cases. IZUMIYA is working to reduce CO2
emissions by purchasing emission credits through customer-articipation prize campaigns and sales of PB products with emission credits.
In FY2022, we purchased a total of 2,407 tons of credits from Miyagi and Iwate prefectures, among others, and provided them to the Japanese government free of charge.

Food Waste Recycling

Hankyu Hanshin Department Stores, Izumiya, Hankyu Oasis,and Kansai Super Market are striving to reduce food waste generated by their stores and are promoting efforts to recycle it as carbonised fuel and animal feed. Most of the waste oil and fish waste generated during in-store cooking is recycled.

Environmental Measures Promotion Project

The Hankyu Hanshin Department Store launched the Environmental Measures Promotion Project in May 2021 to promote environmental initiatives. Divided into six subcommittees based on different themes, the project is also working to solve issues specific to department stores, such as resource recycling of clothing items and reuse of fixtures and decorations.

In addition, project members are appointed on a cross-departmental basis, with the aim of raising environmental awareness throughout the company.

At the same time, in the supermarket business, centered on Izumiya and Hankyu Oasis, CO2 and waste reduction are being studied through cross-company projects.

Promoting environmental management through "Eco Action 21”

Kansai Super Market has certified and registered all its stores under “Eco Action 21”, an environmental management system from the Ministry of the Environment. We are actively working to reduce waste, conserve energy and resources, and create environmentally friendly stores.

Effective use of resources through container collection

Food trays, milk cartons, PET bottles, aluminum cans, etc. are collected in stores at Izumiya, Hankyu Oasis, Kansai Super Market, and some
Hankyu Hanshin Department Stores. In FY2022, approximately 750t of trays and 1,100t of plastic bottles were collected by three supermarkets. The collected trays and PET bottles are recycled into trays and PET bottles again by recycling companies. We are
also working to "reduce tray usage" by selling products in bags instead of using trays.

Recycling business aiming to support a recycling-oriented society

The group is engaged in the recycling business in partnership with Kanso Co.,Ltd. to build a recycling-oriented society. At Kan-so's Tsumori Eco Center (Nishinari-ku, Osaka City), styrofoam delivered by group companies and other companies is crushed, melted, and turned into plate blocks, and aluminum cans and milk cartons collected from
customers at stores are recycled as resources. We also recycle paper such as expired important ledgers. The Tsumori Eco Center has also obtained ISO 14001 certification and is promoting initiatives for a
recycling-oriented society. 

Two Department Stores Receive Eco Mark Certification

Hankyu Men's Tokyo (December 2021) and Kawanishi Hankyu (March 2022) were certified as Eco Mark "Retail Store Version 2.1". Following Hankyu Men's Osaka in March 2021, a total of three Hankyu Hanshin Department Stores have been certified as Eco Stores. All three stores are striving to become environmentally friendly stores by actively promoting related activities in which customers and employees can work together on.

Hankyu Men's Tokyo,Kawanishi Hankyu

Promoting diversity

Respect for basic human rights

We believe that one of our core missions is to contribute to the creation of a better social environment by maintaining fair relationships with our many stakeholders, including customers, shareholders, business partners, employees, and residents, to realize our basic group philosophy: 
"Continue to be an indispensable part of the local community by providing a living model for local residents”.

We have formulated the "H2O Retailing Group Human Rights Policy" based on an understanding of the corporate responsibility to respect human rights as stated in the United Nations Guiding Principles on Business and Human Rights. The basic human rights policy shared by the Group is to respect the dignity and basic human rights of all people and not to discriminate in any way based on race, nationality, ethnicity, gender, sexual orientation, gender identity, disability, age, creed, or social status.

Based on these basic policies, we will make group-wide efforts to ensure that each employee can conduct business activities with respect for the dignity and basic human rights of various stakeholders.

H2O Retailing Group Human Rights Policy

Universal Support

Hankyu Hanshin Department Stores, Inc. has been providing training and supporting qualification acquisition since 2018.
In addition, video training is provided for all employees so that each employee can acquire a standard mindset and knowledge, and we
also use morning meetings and other occasions in stores to ensure that employees understand and permeate the training.

Aiming to create an environment where everyone can work comfortably

As a group whose main business is retailing, we believe that we should actively promote women, and we are working to create systems and raise awareness that support working styles that match different life stages, such as childbirth, parenting, and nursing care, as well as the promotion of women.

The entire group is committed to the advancement of women

The group, whose main business is retailing, believes that as customer needs and lifestyles diversify, it is essential to create unprecedented new added value through customer-driven co-creation and collaboration, incorporating various perspectives to realise its vision.
To this end, we will further promote diversity initiatives in the future to ensure our diverse workforce including people of all genders, sexual orientation, age groups, race, abilities, and handicaps can realise their full potential. Among other things, priority was first given to the advancement of women, who account for more than half of the workforce, so a target was set for the proportion of women in management positions by 2030.
In addition, the Sustainability Management Promotion Committee has held several discussions on the group's unique female successes, (not limited to managerial positions) and has been considering specific measures to achieve this. We will continue to be proactive, by for example establishing projects in each of our operating companies, so that each individual can maximise their strengths and expand their field
of activity.

Work-friendly environment

In order to create a comfortable working environment for employees at various life stages, such as childbirth, child rearing and nursing care, Hankyu Hanshin Department Stores and other group companies have established various systems, such as leave systems and short-time working systems that exceed legal requirements, spouse parenting leave and telework.

On-site childcare facilities (H2O Childcare)

Currently, we are operating these in the following: "Daily Qanat Izumiya Abiko", "Qanat Mall Izumifuchu", and "Oasis Town KISELA KAWANISHI". We have a nursery that flexibly accepts children in accordance with the diverse working styles of store employees, and many of them use this facility. In addition to employees of our group companies, tenants, and business partners, the center is also available for use by residents, and we are working to make further contributions to balancing work and family life.

Promotion of employment of people with disabilities

H2O Smile Co., Ltd. was established in 2016 as a special subsidiary for the purpose of calculating the employment rate of people with disabilities. Currently, 28 employees are engaged in clerical work and light work at group companies, and the employment rate of people with disabilities through the entire special grouping of the company is 2.38% (as of June 30, 2022).

Physical & mental health

In addition to annual medical checkups, we are also strengthening our mental health checks. Stress check surveys are conducted even at offices with less than 50 employees (at which we are not legally required to conduct stress check surveys). At some group companies, the H2O Retailing Group Mutual Aid Association takes the initiative in conducting mental health questionnaires once every two years to prevent and detect mental health problems. We also have a system in place that allows employees to consult with an industrial counselor or an independently contracted mental health physician when they have concerns about their health or mental health.

OHS initiatives

We conduct an annual "emotional wellbeing survey" so that we can monitor the status of employees. In addition, Occupational Health
and Safety Committee meetings are held at each workplace unit to create a comfortable workplace so that employees can work whilst maintaining health and safety.

Dialogue between the company and its employees

The  H2O Retailing Group has labor unions in all major operating companies, and labor and management engage in active discussions on such issues as working conditions, the working environment for employees, and ensuring that work rules are thoroughly understood. In addition, at Hankyu Hanshin Department Store, the labor union conducts an employee satisfaction survey of its members. The company conducts awareness surveys among managers and shares the results with them, using them to improve the workplace and consider measures to create a more comfortable workplace.

Group Human Resources Development Policy

At the H2O Retailing Group, we believe that demonstrating individual capabilities for self-fulfillment through work is the driving force for creating new value and responding to change and leads to increased corporate value.
For this reason, we promote human resource development by providing human resource development programs and various types of support to help each employee think about and realize his or her own career plan.

Promotion system

The Group HR office was newly established in January 2021 at the holding company H2O Retailing. The promotion of autonomous careers for employees of each group company, reskilling (retraining) to meet future needs and devising digital education, were launched as one of the projects of the Group HR office and are being promoted by each group company.

Direction of promotion

The core company of the H2O Retailing Group: Hankyu Hanshin Department Store, has established the Hankyu Hanshin
College, which offers a variety of skill development programs to help employees continue to learn with a sense of autonomy and career awareness as they aim to improve themselves. In addition to conventional programs, the college offers a variety of programs, including business skills such as leadership and coaching, and
career support training for different age groups, to promote a culture of continuous learning. In the direction of human resource development, we plan to further brush up the Hankyu Hanshin College and
promote initiatives in which employees of all group companies can participate. KANSAI SUPER MARKET LTD. strives to improve knowledge and work efficiency from multiple perspectives through various educational programs, such as agricultural experience and central market training, and utilises these programs for growth.

A culture that celebrates hard workers

The Hankyu Hanshin Department Store has a system in place to reward "hard-working" salespeople and staff for their efforts to improve sales, service, and operations. Each quarter, we commend individuals and sales units that have achieved outstanding results, and the rewards committee decides who will receive special commendations from among them. Food supermarkets Izumiya, Hankyu Oasis and Qanat have launched a joint sales promotion campaign with the aim of utilising the Group's economies of scale and increasing staff motivation.
Shops from both Izumiya and Hankyu Oasis that achieve certain targets as well as stand out for their sales floor development efforts are awarded excellent store awards.

A well-equipped training centers

We have a training facility (Maishima School) that can be used by group companies. The Maishima school has large classrooms that can be used flexibly according to the content of the training, as well as accommodations, and can accommodate up to 130 people at a time.
The dedicated facilities not only enable highly intensive training, but also provide an opportunity for participants to deepen communication with each other. Training centers have also been established at Izumiya and Hankyu Oasis, where participants can learn practical skills, such as
display techniques and cash register operations, in addition to processing techniques for agriculture, livestock, fisheries and delicatessen products.

Maishima School training facility

Hankyu Hanshin Department Store new employee training at Maishima School

Izumiya Training Centre

Hankyu Oasis cashier training